Refund Policy

Effective date: October 7, 2026

This policy is part of our Terms of Service. Questions: support@greenlineio.app.

Cancel any time

You can cancel GreenLine Pro at any time in Account → Manage subscription, or by emailing support@greenlineio.app. There is no cancellation fee. Pro stays active until the end of the period you have already paid for, and you will not be charged again.

Our refund rule

Payments for a billing period you have started are not refundable, except in the cases below or where the law requires a refund.

We will refund you:

• Yearly renewals: if you cancel a yearly plan after it automatically renews, we refund the unused portion of that renewed year.
• Billing errors: if you were charged twice, charged the wrong amount, or charged after you cancelled.
• If we discontinue Pro or close your paid account for a reason other than a breach of our Terms: the unused portion of your paid period.
• Where your consumer protection law gives you a right to cancel and be refunded.

How refunds are paid

Approved refunds go back to the original payment method through Stripe within 15 days of approval. Your bank may take a few more days to show it.

Contact

Email support@greenlineio.app with the email address on your account. We reply within 3 business days.