Privacy Policy

Effective date: October 21, 2026

GreenLine is based in Vancouver, British Columbia. This policy explains what personal information we collect through greenlineio.app and the GreenLine app, why, and your choices. We follow British Columbia's Personal Information Protection Act and, where it applies, Canada's Personal Information Protection and Electronic Documents Act. Our privacy contact is the GreenLine Privacy Officer, support@greenlineio.app.

What we collect

• Account information: your email address and password (stored only in encrypted, hashed form by our authentication provider) and your confirmation that you are 19 or older.
• Subscription information: your plan, status and billing history. Payments are handled by Stripe; we receive the last four digits and expiry of your card, never the full number.
• What you do in the app: picks you track or save, custom models and settings you create, and preferences such as odds format.
• Your bets: bets you record in My Bets (team, price, stake, sportsbook name if you add it, result). Only you can see them. Deleting your account deletes them.
• Waitlist and notifications: your email if you join a waitlist or ask to be notified about a sport.
• Technical information: basic device, browser and usage data (for example pages visited and approximate country), used to run, secure and improve the Service.

We do not collect your betting account logins, and we do not buy personal information about you.

Why we use it

To create and run your account; provide Free or Pro features; process payments and send receipts, renewal notices and service messages; answer support requests; keep the Service secure and prevent abuse; and understand, in aggregate, how the Service is used so we can improve it. We send marketing emails only if you opt in, and every marketing email has an unsubscribe link.

We do not sell your personal information, and we do not share it with sportsbooks or advertisers.

Who we share it with

Only service providers that help us run GreenLine, under contracts that limit their use of your information:

• Stripe for payments.
• Lovable / Supabase for app hosting, authentication and our database.
• Email delivery providers, for account and billing emails.
• Sentry for error reports: if the app crashes, your browser sends a technical report (what went wrong, the page, and your browser and device type) so we can fix it. We remove email addresses and sign-in tokens first, and reports never include your name, email address, account details or recordings of your screen. Reports are processed and stored by Sentry in the United States.

We may also disclose information if the law requires it, or to protect the rights and safety of our users or GreenLine.

Storage outside Canada

Our service providers may store and process your information in the United States or other countries. Information stored outside Canada is subject to the laws of that country and may be accessible to its authorities.

Cookies

We use cookies and similar storage that are necessary to keep you signed in and remember your preferences. We do not use advertising cookies. We also store a first-party cookie for up to 30 days recording which link brought you here (referral code and campaign tags).

How long we keep it

We keep account information while your account is open. If you delete your account, we delete or anonymize your personal information within 30 days, except billing records we must keep for tax and accounting purposes (generally up to 7 years).

Security

We use reasonable safeguards, including encrypted connections, hashed passwords and restricted access. No system is perfectly secure; if a breach creates a real risk of significant harm to you, we will notify you as the law requires.

Your choices and rights

You can ask to access or correct your personal information, withdraw consent to optional uses such as marketing, or delete your account, by emailing support@greenlineio.app. We reply within 30 days. If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Age

GreenLine is for people 19 and older. We do not knowingly collect information from anyone younger. If you believe someone under 19 has an account, contact us and we will delete it.

Changes

If we make material changes, we will update the effective date and notify signed-in users before the changes take effect.